Welcome to Lucas — Bengal in Every Drape
These Terms & Conditions govern your use of the Lucas website and your purchase of products from us. By using our website or placing an order, you agree to these terms.
1. About Lucas
Lucas is a contemporary ethnic label inspired by the timeless beauty of Bengal. Our products are carefully selected and presented with attention to quality, design and craftsmanship.
2. Products & Product Information
We make every effort to display product images, colours, descriptions and details accurately. However, slight variations in colour may occur due to lighting, photography and individual screen settings. Handcrafted or traditionally woven products may also have minor variations, which are part of their character.
3. Pricing
All prices displayed on the website are in Indian Rupees (INR). Lucas reserves the right to change product prices, offers or promotions at any time without prior notice.
4. Orders & Payment
An order is considered confirmed only after successful payment and order confirmation. Lucas reserves the right to cancel or refuse an order in exceptional circumstances, including stock availability or pricing errors.
5. Shipping & Delivery
Orders will be dispatched to the shipping address provided by the customer. Delivery timelines may vary depending on location, courier availability and circumstances beyond our control. Lucas is not responsible for delays caused by courier partners, incorrect addresses or circumstances beyond our control.
6. Returns & Exchanges
Returns and exchanges are subject to our Return & Exchange Policy. Customers are requested to check the product and follow the applicable return/exchange instructions within the specified timeframe.
7. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and clear photographs/videos of the product and packaging.
8. Website Use
All content on this website, including photographs, logos, text, graphics and designs, belongs to Lucas or its respective owners and may not be reproduced or used without permission.
9. Privacy
Customer information is handled in accordance with our Privacy Policy. We collect and use information necessary to process orders, provide services and communicate with customers.
10. Changes to These Terms
Lucas may update these Terms & Conditions from time to time. Any changes will be posted on this page.
11. Contact Us
For questions regarding orders, products or these Terms & Conditions, please contact Lucas through the contact details provided on our website.
Lucas — Bengal in Every Drape
Contemporary Ethnic Wear | Inspired by Bengal