At Lucas, we carefully pack every order to ensure your saree reaches you safely and in perfect condition.
1. Order Processing
Orders are usually processed within 2–5 business days after successful payment.
During new collection launches, festive periods, sales or high-demand periods, processing may take a little longer. We will communicate any significant delay whenever possible.
2. Shipping & Delivery
Once your order has been dispatched, you will receive the available shipping/tracking details.
Estimated delivery time may vary depending on your location and the courier service. Delivery to major cities may generally take 3–7 business days, while remote locations may require additional time.
Delivery timelines are estimates and are not guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Lucas may offer free shipping promotions or other delivery offers.
4. Tracking Your Order
Once your order has been shipped, you may use the tracking information provided by Lucas or the courier partner to track your package.
Please allow some time for tracking information to become active after dispatch.
5. Incorrect Address
Customers are responsible for providing the correct and complete shipping address, phone number and other delivery information.
Lucas cannot be held responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist before the order is dispatched.
6. Delayed or Lost Shipments
While we work with reliable delivery partners, delays may occur due to weather conditions, public holidays, courier issues, natural events or other circumstances beyond our control.
If your shipment appears significantly delayed or lost, please contact us so that we can coordinate with the courier partner.
7. Damaged Packages
If your package arrives visibly damaged, please take clear photographs/videos of the package and product before discarding any packaging material and contact us as soon as possible.
This documentation may be required to process a claim with the courier partner.
8. International Shipping
International shipping availability, charges, delivery timelines and applicable customs duties may vary by destination.
Any customs duties, taxes or other charges imposed by the destination country, where applicable, may be the responsibility of the customer.
9. Contact Us
For questions regarding shipping or your order, please contact Lucas through the contact details provided on our website.
Lucas — Bengal in Every Drape
Contemporary Ethnic Wear | Inspired by Bengal