At Lucas, every saree is carefully selected and packed with attention to detail. We want you to love your purchase, so please read our policy before placing your order.
Returns & Exchanges:
We accept exchange requests only for eligible products within 3 days of delivery.
The product must be unused, unworn and in its original condition, with all tags and packaging intact.
Non-Returnable Items:
Products that have been worn, washed, altered, damaged or used are not eligible for return or exchange.
Sale, discounted or customised products may not be eligible for exchange.
Damaged or Incorrect Product:
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery with clear photographs and an unboxing video.
Exchange Process:
To request an exchange, contact us with your order number and photographs of the product. Once your request is approved, we will provide the next steps.
Refunds:
Approved refunds, where applicable, will be processed according to the original payment method and may take a few business days to reflect.
Important:
Please inspect your package immediately upon delivery. We strongly recommend recording an unboxing video when opening your order.
For any questions regarding returns or exchanges, please contact us at [your email/WhatsApp number].
Lucas — Bengal, In Every Drape.